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Answers to our most asked questions.

Have a question about what services we offer?
Interested in knowing more about how we work?

Browse though our FAQs page find all the information you require about Perth Geeks.

You can always reach out to us if you can't find the answer you are looking for

How much does it cost for a computer technician?

Perth Geeks charged $120.00 per hour. This fee includes call out and first hour. Thereafter, $60.00 per 30 minutes. Most problems are solved in an hour or less. If available, we can sometimes offer same day service. Call us to check on  availability.

Where does Perth Geeks operate?

We operate in Perth, Western Australia.
We have technicians both North and South of the river.

What kind of computer issues can you help with?

We assist with a wide range of services cover a wide range of computer issues, including:

  • Computer Setups
  • Computer upgrades
  • Troubleshooting
  • Printer connections
  • Wifi setup and troubleshooting
  • Hardware replacement and diagnostics
  • Software installations and updates
  • Virus removal
  • Data recovery
  • And just a bout any other computer related issue

What other services do Perth Geeks offer?

Perth Geeks also offers the following services:

Technology Assistance:
  • Smart home devices such as cameras, doorbells, etc.
  • TV Services setup (Fxtel, Fetch, Netflix, etc)
  • Modem / Router set up
  • WiFi setup  and troubleshooting
  • Mobile device assistance and setup (iPhone, iPad and Android devices
Email:
  • Backup and transfer email accounts
  • Setup email on all devices
  • Hosting email though private domain and Microsoft 365
Domain services:
  • Purchase of domain names
  • Hosting websites and email
Business Services:
  • Office 365 App for business
  • Microsoft Exchange email hosting
  • Setup of private domains and integration with Microsoft services
  • Small to medium business IT setups including support.
  • Small to medium business IT consulting.
 
 

How do I book a Perth Geeks technician?

You can call or text us on 0481 221 329. Or head over to our booking page and simply send us your details and we'll get in touch with you.

Can you explained things in a way I can understand?

Yes! We understand that not everyone speaks “geek". We aim to to provide clear explanations about problems and solutions without loosing you with technical jargon.

What times are we able to book services with Perth Geeks?

We operate from Monday to Friday 8.30am – 5pm. Should you require a service over the weekend or after hours, this can certainly be arranged. Just let us know hen making the booking.

Does Perth Geeks offer services for home users and business users?

Yes! We provide services for both home and business users.

What payment methods do you accept?

We accept cash, card or bank transfer. An invoice is always provided for services rendered.

What if the repair can't be completed on site?

Sometimes it is necessary to take an time off site for repairs. This could be because of time restraints, or additional software or equipment is required.
Before any item is taken off site your technician will inform you of what's required, why it's necessary to take the item off site and give you an approximate price for the cost of the repair.

If you accept this and with your permission, the technician will then take the device off site for repair.

Does Perth Geeks offer a service guarentee?

If the technician can't diagnose or repair the problem, then the services is free. 

If the technician identifies the problem and you choose not to go ahead with the repair, then the service will be chargeable.

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