Answers to our most asked questions.
Have a question about what services we offer?
Interested in knowing more about how we work?
Browse though our FAQs page find all the information you require about Perth Geeks.
You can always reach out to us if you can’t find the answer you are looking for
Perth Geeks charges $140.00 per hour. This fee includes call out and first hour. Thereafter, $70.00 per 30 minutes. Most problems are solved in an hour or less. If available, we can sometimes offer same day service. Call us to check availability.
We operate in Perth, Western Australia.
We mainly operate North of the River but can arrange to come South in some circumstances.
Call us to find out what we can offer you for services South for the River.
We assist with a wide range of services cover a wide range of computer issues, including:
– Computer Setups
– Computer upgrades
– General troubleshooting
– Printer connections
– Wifi setup and troubleshooting
– Hardware replacement and diagnostics
– Software installations and updates
– Virus removal / Scam attempts
– Data recovery
– Email setup and troubleshooting
– Domain, DNS and website migration and problem solving
– And just about any other computer related issue
Perth Geeks also offers the following services:
Technology Assistance:
- Smart home devices such as cameras, doorbells, etc.
- TV Services setup (Fxtel, Fetch, Netflix, etc)
- Modem / Router set up
- WiFi setup and troubleshooting
- Mobile device assistance and setup (iPhone, iPad and Android devices
Email:
- Backup and transfer email accounts
- Setup email on all devices
- Hosting email though private domain and Microsoft 365
Domain services:
- Purchase of domain names
- Hosting websites and email
Business Services:
Small to medium business IT consulting
Office 365 App for business
Microsoft Exchange email hosting
Setup of private domains and integration with Microsoft services
Small to medium business IT setups including support.
PC Builds:
We build PC’s for your requirements or to your requested specs.
You can call or text us on 0481 221 329. Or head over to our booking page and simply send us your details and we’ll get in touch with you.
Yes! We understand that not everyone speaks “geek”. We aim to to provide clear explanations about problems and solutions without loosing you with technical jargon.
We operate from Monday to Friday 8.30am – 5pm. Should you require a service over the weekend or after hours, this can certainly be arranged. Just let us know when making the booking.
Yes! We provide services for both home and business users.
We accept cash, card or bank transfer. An invoice is always provided for services rendered.
Yes, we are GST registered and your invoice will reflect the GST amount.
Sometimes it is necessary to take an item off site for repairs. This could be because of time restraints, or because additional software or equipment is required.
Before any item is taken off site your technician will inform you of what’s required, why it’s necessary to take the item off site and give you an approximate price for the cost of the repair.
If you accept this, and with your permission, the technician will then take the device off site for repair.
If the technician can’t diagnose or repair the problem, then the services is free.
If the technician identifies the problem and you choose not to go ahead with the repair, then the service will be chargeable.